Challenges Hindering the Implementation of Preventive Maintenance in Hotels in Kenya
Keywords:
Implementation, preventive maintenance, asset management, production
Abstract
In Kenya, the hospitality industry is regulated by the central government and all hotels are categorized into five classifications (1-Star to 5-Star). The classification and ranking of the hotels reflect the operational standards and also the level of asset management and maintenance systems in the industry as a whole. The purpose of this study was to examine the challenges affecting the implementation of preventive maintenance in the hotel establishments. The target population was five town hotels in the range of 3-Star to 5-Star in Nairobi, Kisumu, Nakuru and Eldoret towns. Purposive sampling was used to select the study area, while stratified and simple random sampling was used to select the respondents. The study sample was 100 respondents consisting of middle management, supervisors and personnel in the production and service delivery sections. Miles and Snow Generic Business-Level Strategies model was used to guide the study. Questionnaire was the main data collection instrument and data was analyzed using statistical package for social sciences (SPSS), Spearman rank correlation and ?2 test analysis. The study concluded that challenges do exist in the hotels in the implementation of preventive maintenance programmes in an unplanned and unstructured manner coupled with inconsistent staff training. The paper proposes that for a sustainable and continuous production and service delivery in Kenyan hotels, there is need for adoption of preventive maintenance and asset management programmes.Article Views and Downloands Counter
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References
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Miles, R.E. & Snow, C. C. (1978). Organizational Strategy Structure and Process, New York: McGraw-Hill
Parthasarthy, R. (2007). Fundamental of Strategic Management, Boston, MA: Houghton Mifflin Company
Pizam, A. (2011). Service Orientation in the Hospitality Context, International Journal of Hospitality Management, (31), pp 1-2
Sarac, B. (1991). Planned maintenance-repair systems and computer assisted design, M. Sc Thesis, Yildiz Technical University, Institute of Science and Technology, Istanbul, Turkey
Singer, T. (1999). Are You Using All the Features of Your CMMS? Following this even-step plan can help uncover new benefits, Plant Engineering, Vol. 53 No. 1, pp 32-4.
Smith, S. (2011). Maintenance Planning is Too Hard in my Workplace, Asset Management and Maintenance Journal, Vol. 23, No.3: p 20
Stipanuk, D. (2002). Hospitality Facilities, Management and Design, 2 Ed, Lansing, MI: Educational Institute of American Hotel and Lodging Association, pp 30 58
Ayyidiz, R. (2000). Total productive maintenance and application in an industry enterprise, MSc Thesis, Yildiz Technical University, Institute of Science and Technology, Istanbul, Turkey
Barney, J.B. (2002). Gaining and Sustaining Competitive Advantage, Reading, Mass.: Addison-Wesley
Bowesox, D. & Closs, D. (1996). Logistical Management: the Integrated Supply Chain Management, New York: McGraw-Hill, pp 283 286.
Chan, K.T., Lee, R. H. K. & Burnett, J. (2001). Maintenance Performance: a case study of hospitality engineering systems, Facilities, 19(13/14) 494 504
Conzens, S., Hiroshige, S. & Smith, D. (2004). Preventive Maintenance Principles, (LPF), MIT, Summer
Dekker, R. (1996). Applications of Maintenance Optimization Models: a Review and Analysis, Reliability Engineering and System Safety, Vol. 51, pp 229-40.
Hambrick, D.C. & Fredrickson, J, W. (2001). Are You Sure You Have a Strategy? Academy of Management Executive, 15, No. 4, pp 48 59
Hassanien, A. (2007). Exploring the Relationship Between Hotel Renovation and Hotel Inspection, International Journal of Hospitality and Tourism Administration (IJHTA), Volume 8, Issue 4, pp 1 21
Hentley Jr., J. A., Cotter, M. J. & Henington, J. D. (2004). Quality and Pricing in Hotel industry, International Journal of Hospitality and Tourism Administration, 5(4), 53- 65
Inman, R. A. (2009). Maintenance, Encyclopedia of Management, Retrieved September 08, 2013 from http://www.encyclopedia.com/doc/1GR-3273100164.html
Karaoglan, I., Altipamak, F. & Dengiz, B. (2007). Analysis of maintenance policies in Just-in-Time production system, Journal of Facility of Engineering and Architecture, of GAzi University, 22(1): 181 - 189
Karlof, B. & Lovingsson, F. H. (2005). The A-Z of Management Concepts and Models,London: Thorogood Publishing
Kloppers, E. (2005). Wreldbekersokker katalisator vir groei intoerime na SA Beed, 28 July, 28
Miles, R.E. & Snow, C. C. (1978). Organizational Strategy Structure and Process, New York: McGraw-Hill
Parthasarthy, R. (2007). Fundamental of Strategic Management, Boston, MA: Houghton Mifflin Company
Pizam, A. (2011). Service Orientation in the Hospitality Context, International Journal of Hospitality Management, (31), pp 1-2
Sarac, B. (1991). Planned maintenance-repair systems and computer assisted design, M. Sc Thesis, Yildiz Technical University, Institute of Science and Technology, Istanbul, Turkey
Singer, T. (1999). Are You Using All the Features of Your CMMS? Following this even-step plan can help uncover new benefits, Plant Engineering, Vol. 53 No. 1, pp 32-4.
Smith, S. (2011). Maintenance Planning is Too Hard in my Workplace, Asset Management and Maintenance Journal, Vol. 23, No.3: p 20
Stipanuk, D. (2002). Hospitality Facilities, Management and Design, 2 Ed, Lansing, MI: Educational Institute of American Hotel and Lodging Association, pp 30 58
Published
2016-05-25
How to Cite
Mokomere, P., Odwori, P., Makomere, J., & Tubey, R. (2016). Challenges Hindering the Implementation of Preventive Maintenance in Hotels in Kenya. Africa Journal of Technical and Vocational Education and Training, 1(1), 102-116. Retrieved from http://afritvetjournal.org/index.php/Afritvet/article/view/17
Section
PATHWAYS TO ECONOMIC SECURITY
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